Customer Service Representative

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Location: Peakhurst, NSW 2210
Position Type: Full-Time
Start Date: February 2025

Salary: $50-60k

Ark Appliance Repairs is a fast-growing, customer-focused appliance repair business, and we're looking for a Customer Service Representative to be the friendly voice and efficient problem-solver for our customers.

About the Role

As a Customer Service Representative, you'll be the first point of contact for customers, ensuring their repair or installation needs are met with professionalism and care. Your main responsibilities will include:

• Answering calls and responding to online bookings or inquiries.
• Scheduling jobs for the correct technicians based on the area and skillset.
• Communicating with technicians to coordinate job updates, parts requirements, and scheduling.
• Following up with customers post-service to ensure satisfaction.
• Sending appointment reminders to minimise no-shows.
• Coordinating with the Spare Parts Manager for updated ETAs.
• Keeping accurate and organised customer records.
• Providing regular reports on customer trends and feedback to the Operations Manager.

What We're Looking For

We’re seeking someone who:

• Has excellent communication and problem-solving skills.
• Can effectively liaise between customers and technicians to ensure smooth workflows.
• Is highly organised and detail-oriented.
• Can remain calm and professional in a fast-paced environment.
• Has experience in a customer service role (experience in appliance repair or trades preferred, but not essential).
• Is comfortable using basic computer systems for scheduling and record-keeping.

What We Offer

• Competitive salary and benefits.
• Comprehensive training to set you up for success.
• A supportive and friendly work environment.
• Opportunities for growth within the company.