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ARK APPLIANCE REPAIRS
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ARK APPLIANCE REPAIRS
Home
Suburbs We Service
Appliances We Service
Brands We Service
Make A Booking
Contact Us
Pricing Enquiry
Property Managers
Join Our Team!
Lainnya
  • Home
  • Suburbs We Service
  • Appliances We Service
  • Brands We Service
  • Make A Booking
  • Contact Us
  • Pricing Enquiry
  • Property Managers
  • Join Our Team!
  • Home
  • Suburbs We Service
  • Appliances We Service
  • Brands We Service
  • Make A Booking
  • Contact Us
  • Pricing Enquiry
  • Property Managers
  • Join Our Team!

Customer Service Representative

Location: Peakhurst, NSW 2210
Position Type: Full-Time
Start Date: February 2025

Salary: $50-60k


Ark Appliance Repairs is a fast-growing, customer-focused appliance repair business, and we're looking for a Customer Service Representative to be the friendly voice and efficient problem-solver for our customers.

About the Role

As a Customer Service Representative, you'll be the first point of contact for customers, ensuring their repair or installation needs are met with professionalism and care. Your main responsibilities will include:

  • Answering calls and responding to online bookings or inquiries.
  • Scheduling jobs for the correct technicians based on the area and skillset.
  • Communicating with technicians to coordinate job updates, parts requirements, and scheduling.
  • Following up with customers post-service to ensure satisfaction.
  • Sending appointment reminders to minimise no-shows.
  • Coordinating with the Spare Parts Manager for updated ETAs.
  • Keeping accurate and organised customer records.
  • Providing regular reports on customer trends and feedback to the Operations Manager.

What We're Looking For

We’re seeking someone who:

  • Has excellent communication and problem-solving skills.
  • Can effectively liaise between customers and technicians to ensure smooth workflows.
  • Is highly organised and detail-oriented.
  • Can remain calm and professional in a fast-paced environment.
  • Has experience in a customer service role (experience in appliance repair or trades preferred, but not essential).
  • Is comfortable using basic computer systems for scheduling and record-keeping.

What We Offer

  • Competitive salary and benefits.
  • Comprehensive training to set you up for success.
  • A supportive and friendly work environment.
  • Opportunities for growth within the company.

Apply now

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Didukung oleh

We're taking a short break and will be back on Monday, January 5th. Don't worry, though , you can still book online or drop us an enquiry anytime. We promise to get back to you as soon as we're back. Wishing you a Merry Christmas and a fantastic New Year! 🌟

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