Privacy Policy

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Ark Appliance Repairs is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.

1. What Information We Collect
We collect personal information such as your name, address, phone number, email address, and appliance details when you contact us, make a booking, or request a quote. We may also collect payment details if required for billing purposes.

2. How We Use Your Information
We use your information to:

• Book and manage service appointments
• Provide quotes and invoices
• Communicate with you about your service
• Improve our services and customer experience
• Meet our legal and regulatory obligations

3. Sharing Your Information
We do not sell or share your personal information with third parties, except where:

• Required to provide services (for example, sharing delivery details with a courier for spare parts orders)
• Required by law or to comply with legal processes

4. Storing and Securing Your Information
Your information is stored securely, and only authorised staff have access. We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

5. Access and Correction
You can request access to your personal information or ask us to update or correct it at any time by contacting us.

6. Cookies and Website Analytics
Our website may use cookies and analytics tools to help improve your online experience. This data is not used to personally identify you.

7. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.

Contact Us
If you have any questions or concerns about your privacy, please contact us at:
Ark Appliance Repairs
Phone: 0424 101 520
Email: administration@arkappliancerepairs.com.au